FREQUENTLY ASKED QUESTIONS

Where are you based?

Allure LA is currently located in South Central, Los Angeles.
Do you have a size chart?

Sizes may vary, please view style description as some styles run smaller or larger than typical standard sizes
What is the return and exchange policy?

We accept returns, however we currently do not accept returns for refunds. We allow returns for store credit within two weeks from the date the tracking number states the package was delivered. Please note that customer is responsible to pay for ALL shipping fees, this includes the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white items are ALL final sale. ***ALL SALES NOW FINAL DUE TO COVID 19 AS OF 9/16/2020**
I haven't received store credit for my return?

If you have not received store credit for your return within a few days of returning the package, please email shopallurela1@gmail.com so we can speed the process up for you.
I’m missing an item or my items arrived damaged or with a defect!

Please email us at shopallurela1@gmail.com to make a claim as soon as possible. If item/ items are damaged please attach images to claim. We will not accept claims if one week has passed from delivery date.
I washed my item and now it is damaged!!!

We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
Do you ship worldwide ?

No worldwide shipping at the moment. Sorry xoxo
My package has been lost/stolen. What should I do?

First and foremost, please make sure to submit the correct address when purchasig on our website. We are not responsible for packages that are lost/stolen. Once we send the package, liability is between you and USPS or UPS. However, we will do our best to help you find your package since every order comes with a unique tracking number. In the case where the tracking says delivered, but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim. We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered.